CANCELLATIONS & REFUNDS
We understand that sometimes you will change your mind or have an issue with a product once it arrives - we're here to help. If you would like to return a product please contact us at hello@adventurewarehouse.com.au and we'll arrange the return and refund details with you.
In the event of a change of mind please contact us with in 30 days. We will not refund shipping charges. You the customer will incur the cost of the return postage and also the original delivery postage which will be quoted to you if your item qualified for free shipping. You will be credited the purchase price minus delivery costs. Goods must be returned in original condition and in the original packaging with all parts and accessories, in a re-salable condition.
Refunds will be issued to the original credit card that you use when placing your order. Merchant processing fees are not refundable, these fees are charged to us by payment processors at the time of payment. Please note this can be as high as 6% when paying with some buy now pay later services.
In the event of a change of mind when the product has not yet been shipped from our warehouse then we will refund both the shipping costs and the cost of goods. If the Goods have already left the warehouse then you will incur the shipping costs for both to and from your delivery address.