No communication whatsoever, phone just goes to recorded message, emails not answered. Checked with Carbon Off-road to see if this was a legitimate business, turns out it is. Requested Carbon Off-road to contact them regards my order, they were very helpful but still no response from Adventure Warehouse. Sent email threatening to start charge back process, and the item suddenly turns up just over 2 weeks after ordered. Meanwhile I had to order the same item direct from Carbon Off-road and it turned up 2 days after ordering, awesome , now I have two straps. Being polite,,, I do not recommend this reseller.